Back to Guests
SM
Sofia Marchetti
SilverGermany · sofia.marchetti@example.com · +1 555-0202
Guest Details
Date of Birth11-05-1982
Address45 Rue de Rivoli, Paris
Passport / IDP-200106
Emergency ContactLiam O'Connor · +1 555-0302
Stay Summary
Total Visits3
Total Nights Stayed9
Lifetime Spend$1,890
Average Stay3 nights
Favorite Room TypeDeluxe King
Last StayJul 13, 2026
Upcoming ReservationJul 31, 2026
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 3
Preferred BedTwin
Food PreferencesVegan
LanguageFrench
Special RequestsRequests extra pillows
Favorite Amenities
Mini BarCoffee MachineOcean View
Payment Summary
Outstanding Balance$0
Payment MethodAmex •••• 1006
Previous Payments
Jul 13, 2026Amex •••• 1006
$1,134Apr 29, 2026Visa •••• 7731
$756Stay History
3 recorded stays
| Reservation ID | Check-In | Check-Out | Room | Room Type | Total Nights | Amount Paid | Status |
|---|---|---|---|---|---|---|---|
| RES-9020 | Jul 13, 2026 | Jul 16, 2026 | 103 | Deluxe King | 3 | $555 | Completed |
| RES-9021 | Jun 7, 2026 | Jun 9, 2026 | 204 | Ocean View | 2 | $490 | Completed |
| RES-9022 | May 2, 2026 | May 5, 2026 | 305 | Executive Suite | 3 | $930 | Completed |
Loyalty
Membership TierSilver
Points Balance945 pts
Lifetime Spend$1,890
Rewards Available
Free Night StayRoom Upgrade VoucherSpa Credit $50
Upgrade Progress4,055 pts to Gold
Communication Timeline
Jul 26, 2026Feedback RequestPost-stay feedback survey sent.
Jul 8, 2026Phone CallFront desk called to confirm arrival details.
Jun 20, 2026Special RequestGuest requested late checkout via email.
Jun 2, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
May 15, 2026Reservation ConfirmationBooking confirmation sent via email.
Apr 27, 2026Welcome EmailPre-arrival welcome email with hotel information.
Guest Notes
Internal Notes
Sensitive to noise — avoid rooms near elevator or ice machine.
AllergiesPeanut allergy
Dietary RestrictionsKosher
Birthday11-05-1982
Anniversary02-18
VIP Instructions
Provide champagne on arrival
Uploaded Documents
Passportpassport_2.pdf · Apr 29, 2026
Identity CardNot uploaded
Visavisa_2.pdf · Jul 16, 2026
Invoicesinvoices_2.pdf · Jan 9, 2026