Back to Guests
OB

Oliver Bennett

Standard

United Kingdom · oliver.bennett@example.com · +1 555-0213

Create Reservation
Guest Details
Date of Birth07-22-1990
Address221 Marine Drive, Mumbai
Passport / IDP-200689
Emergency ContactPriya Sharma · +1 555-0313
Stay Summary
Total Visits2
Total Nights Stayed8
Lifetime Spend$1,320
Average Stay4 nights
Favorite Room TypeDeluxe Twin
Last StayJun 28, 2026
Upcoming Reservation—
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 4
Preferred BedQueen
Food PreferencesNut allergy
LanguagePortuguese
Special RequestsPrefers high floor, away from elevator
Favorite Amenities
Coffee MachineOcean ViewWorkspace
Payment Summary
Outstanding Balance$0
Payment MethodMastercard •••• 5588
Previous Payments
Jun 28, 2026Mastercard •••• 5588
$792
Jun 13, 2026Amex •••• 1006
$528
Stay History
2 recorded stays
Reservation IDCheck-InCheck-OutRoomRoom TypeTotal NightsAmount PaidStatus
RES-9130Jun 28, 2026Jul 2, 2026302Deluxe Twin4$596Completed
RES-9131May 23, 2026May 26, 2026403Deluxe King3$555Completed
Loyalty
Membership TierStandard
Points Balance660 pts
Lifetime Spend$1,320
Rewards Available
Free Night StayRoom Upgrade Voucher
Upgrade Progress340 pts to Silver
Communication Timeline
Jul 25, 2026Welcome EmailPre-arrival welcome email with hotel information.
Jul 7, 2026Feedback RequestPost-stay feedback survey sent.
Jun 19, 2026Phone CallFront desk called to confirm arrival details.
Jun 1, 2026Special RequestGuest requested late checkout via email.
May 14, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
Guest Notes
Internal Notes

Frequent late check-out requests, generally approved.

AllergiesShellfish allergy
Dietary RestrictionsVegetarian meals only
Birthday07-22-1990
Anniversary12-24
VIP Instructions

Greet by name at check-in, prepare welcome fruit basket

Uploaded Documents
Passportpassport_13.pdf · Jun 13, 2026
Identity Cardidentity_card_13.pdf · Apr 29, 2026
VisaNot uploaded
Invoicesinvoices_13.pdf · Jul 16, 2026