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DH
Diego Herrera
StandardIndia · diego.herrera@example.com · +1 555-0215
Guest Details
Date of Birth01-30-2000
Address90 Rua Augusta, Sao Paulo
Passport / IDP-200795
Emergency ContactSofia Bianchi · +1 555-0315
Stay Summary
Total Visits4
Total Nights Stayed4
Lifetime Spend$1,020
Average Stay1 nights
Favorite Room TypeOcean View
Last StayMay 29, 2026
Upcoming Reservation—
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 1
Preferred BedDouble
Food PreferencesVegetarian
LanguageMandarin
Special RequestsCelebrating anniversary — arrange turndown service
Favorite Amenities
Ocean ViewWorkspaceSmart TV
Payment Summary
Outstanding Balance$82
Payment MethodVisa •••• 7731
Previous Payments
May 29, 2026Visa •••• 7731
$612Jul 16, 2026Visa •••• 4242
$408Stay History
4 recorded stays
| Reservation ID | Check-In | Check-Out | Room | Room Type | Total Nights | Amount Paid | Status |
|---|---|---|---|---|---|---|---|
| RES-9150 | May 29, 2026 | May 30, 2026 | 304 | Ocean View | 1 | $245 | Completed |
| RES-9151 | Jul 2, 2026 | Jul 3, 2026 | 405 | Executive Suite | 1 | $310 | Completed |
| RES-9152 | May 26, 2026 | May 27, 2026 | 506 | Presidential Suite | 1 | $450 | Completed |
| RES-9153 | Apr 16, 2026 | Apr 17, 2026 | 201 | Standard Queen | 1 | $129 | Completed |
Loyalty
Membership TierStandard
Points Balance510 pts
Lifetime Spend$1,020
Rewards Available
Free Night StayRoom Upgrade VoucherSpa Credit $50Late Checkout Pass
Upgrade Progress490 pts to Silver
Communication Timeline
Jul 23, 2026Phone CallFront desk called to confirm arrival details.
Jul 5, 2026Special RequestGuest requested late checkout via email.
Jun 17, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
May 30, 2026Reservation ConfirmationBooking confirmation sent via email.
Guest Notes
Internal Notes
No internal notes.
AllergiesNone on file
Dietary RestrictionsNo restrictions
Birthday01-30-2000
Anniversary06-12
VIP Instructions
Arrange airport transfer on request
Uploaded Documents
PassportNot uploaded
Identity Cardidentity_card_15.pdf · Jul 16, 2026
Visavisa_15.pdf · Jan 9, 2026
Invoicesinvoices_15.pdf · Jul 25, 2026