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Charlotte Ng
GoldJapan · charlotte.ng@example.com · +1 555-0216
Guest Details
Date of Birth09-17-1985
Address17 King Street, Toronto
Passport / IDP-200848
Emergency ContactNoah Bergstrom · +1 555-0316
Stay Summary
Total Visits5
Total Nights Stayed10
Lifetime Spend$3,000
Average Stay2 nights
Favorite Room TypeExecutive Suite
Last Stay—
Upcoming ReservationJul 31, 2026
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 2
Preferred BedKing
Food PreferencesVegan
LanguageEnglish
Special RequestsNone on file
Favorite Amenities
BathtubWiFiMini Bar
Payment Summary
Outstanding Balance$0
Payment MethodVisa •••• 4242
Previous Payments
Jul 23, 2026Visa •••• 4242
$1,800Jan 9, 2026Mastercard •••• 5588
$1,200Stay History
5 recorded stays
| Reservation ID | Check-In | Check-Out | Room | Room Type | Total Nights | Amount Paid | Status |
|---|---|---|---|---|---|---|---|
| RES-9160 | Jul 23, 2026 | Jul 25, 2026 | 305 | Executive Suite | 2 | $620 | Completed |
| RES-9161 | Jun 16, 2026 | Jun 17, 2026 | 406 | Presidential Suite | 1 | $450 | Completed |
| RES-9162 | May 7, 2026 | May 9, 2026 | 101 | Standard Queen | 2 | $258 | Completed |
| RES-9163 | May 16, 2026 | May 17, 2026 | 202 | Deluxe Twin | 1 | $149 | Completed |
| RES-9164 | May 3, 2026 | May 5, 2026 | 303 | Deluxe King | 2 | $370 | Completed |
Loyalty
Membership TierGold
Points Balance1,500 pts
Lifetime Spend$3,000
Rewards Available
Free Night StayRoom Upgrade VoucherSpa Credit $50Late Checkout PassComplimentary Breakfast
Upgrade Progress13,500 pts to Platinum
Communication Timeline
Jul 22, 2026Special RequestGuest requested late checkout via email.
Jul 4, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
Jun 16, 2026Reservation ConfirmationBooking confirmation sent via email.
May 29, 2026Welcome EmailPre-arrival welcome email with hotel information.
May 11, 2026Feedback RequestPost-stay feedback survey sent.
Guest Notes
Internal Notes
Has complained about housekeeping timing in the past — verify before service.
AllergiesLactose intolerant
Dietary RestrictionsLow sodium
Birthday09-17-1985
Anniversary09-03
VIP Instructions
No special instructions
Uploaded Documents
Passportpassport_16.pdf · Jan 9, 2026
Identity Cardidentity_card_16.pdf · Jul 25, 2026
Visavisa_16.pdf · May 29, 2026
InvoicesNot uploaded