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Hana Kobayashi
StandardAustralia · hana.kobayashi@example.com · +1 555-0220
Guest Details
Date of Birth11-05-1968
Address12 Maple Street, Boston, MA
Passport / IDP-201060
Emergency ContactLiam O'Connor · +1 555-0320
Stay Summary
Total Visits3
Total Nights Stayed3
Lifetime Spend$630
Average Stay1 nights
Favorite Room TypeDeluxe King
Last StayJul 26, 2026
Upcoming Reservation—
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 1
Preferred BedKing
Food PreferencesNut allergy
LanguageJapanese
Special RequestsRequests extra pillows
Favorite Amenities
Mini BarCoffee MachineOcean View
Payment Summary
Outstanding Balance$50
Payment MethodVisa •••• 4242
Previous Payments
Jul 26, 2026Visa •••• 4242
$378Jul 8, 2026Mastercard •••• 5588
$252Stay History
3 recorded stays
| Reservation ID | Check-In | Check-Out | Room | Room Type | Total Nights | Amount Paid | Status |
|---|---|---|---|---|---|---|---|
| RES-9200 | Jul 26, 2026 | Jul 27, 2026 | 403 | Deluxe King | 1 | $185 | Completed |
| RES-9201 | Jun 30, 2026 | Jul 1, 2026 | 504 | Ocean View | 1 | $245 | Completed |
| RES-9202 | Jun 1, 2026 | Jun 2, 2026 | 105 | Executive Suite | 1 | $310 | Completed |
Loyalty
Membership TierStandard
Points Balance315 pts
Lifetime Spend$630
Rewards Available
Free Night StayRoom Upgrade VoucherSpa Credit $50
Upgrade Progress685 pts to Silver
Communication Timeline
Jul 28, 2026Feedback RequestPost-stay feedback survey sent.
Jul 10, 2026Phone CallFront desk called to confirm arrival details.
Jun 22, 2026Special RequestGuest requested late checkout via email.
Jun 4, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
May 17, 2026Reservation ConfirmationBooking confirmation sent via email.
Apr 29, 2026Welcome EmailPre-arrival welcome email with hotel information.
Guest Notes
Internal Notes
Sensitive to noise — avoid rooms near elevator or ice machine.
AllergiesPeanut allergy
Dietary RestrictionsKosher
Birthday11-05-1968
Anniversary06-12
VIP Instructions
Provide champagne on arrival
Uploaded Documents
Passportpassport_20.pdf · Jul 8, 2026
Identity Cardidentity_card_20.pdf · Jun 23, 2025
Visavisa_20.pdf · Jul 20, 2026
InvoicesNot uploaded