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NP
Nadia Petrov
VIPSpain · nadia.petrov@example.com · +1 555-0222
Guest Details
Date of Birth09-17-1982
Address45 Rue de Rivoli, Paris
Passport / IDP-201166
Emergency ContactNoah Bergstrom · +1 555-0322
Stay Summary
Total Visits5
Total Nights Stayed15
Lifetime Spend$4,500
Average Stay3 nights
Favorite Room TypeExecutive Suite
Last StayJul 13, 2026
Upcoming ReservationAug 6, 2026
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 3
Preferred BedTwin
Food PreferencesVegetarian
LanguageArabic
Special RequestsNone on file
Favorite Amenities
Coffee MachineOcean ViewWorkspace
Payment Summary
Outstanding Balance$0
Payment MethodAmex •••• 1006
Previous Payments
Jul 13, 2026Amex •••• 1006
$2,700Jul 20, 2026Visa •••• 7731
$1,800Stay History
5 recorded stays
| Reservation ID | Check-In | Check-Out | Room | Room Type | Total Nights | Amount Paid | Status |
|---|---|---|---|---|---|---|---|
| RES-9220 | Jul 13, 2026 | Jul 16, 2026 | 405 | Executive Suite | 3 | $930 | Completed |
| RES-9221 | Jun 7, 2026 | Jun 9, 2026 | 506 | Presidential Suite | 2 | $0 | Cancelled |
| RES-9222 | May 2, 2026 | May 5, 2026 | 201 | Standard Queen | 3 | $387 | Completed |
| RES-9223 | Mar 27, 2026 | Mar 29, 2026 | 302 | Deluxe Twin | 2 | $298 | Completed |
| RES-9224 | Apr 30, 2026 | May 3, 2026 | 403 | Deluxe King | 3 | $555 | Completed |
Loyalty
Membership TierVIP
Points Balance2,250 pts
Lifetime Spend$4,500
Rewards Available
Free Night StayRoom Upgrade VoucherSpa Credit $50Late Checkout PassComplimentary Breakfast
Upgrade ProgressTop tier reached
Communication Timeline
Jul 26, 2026Special RequestGuest requested late checkout via email.
Jul 8, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
Jun 20, 2026Reservation ConfirmationBooking confirmation sent via email.
Jun 2, 2026Welcome EmailPre-arrival welcome email with hotel information.
May 15, 2026Feedback RequestPost-stay feedback survey sent.
Guest Notes
Internal Notes
Has complained about housekeeping timing in the past — verify before service.
AllergiesLactose intolerant
Dietary RestrictionsLow sodium
Birthday09-17-1982
Anniversary02-18
VIP Instructions
No special instructions
Uploaded Documents
Passportpassport_22.pdf · Jul 20, 2026
Identity CardNot uploaded
Visavisa_22.pdf · Oct 1, 2025
Invoicesinvoices_22.pdf · Jul 23, 2026