Back to Guests
OF
Owen Fitzgerald
StandardSingapore · owen.fitzgerald@example.com · +1 555-0223
Guest Details
Date of Birth05-09-1990
Address221 Marine Drive, Mumbai
Passport / IDP-201219
Emergency ContactAiko Nakamura · +1 555-0323
Stay Summary
Total Visits6
Total Nights Stayed24
Lifetime Spend$8,280
Average Stay4 nights
Favorite Room TypePresidential Suite
Last StayJun 28, 2026
Upcoming Reservation—
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 4
Preferred BedDouble
Food PreferencesVegan
LanguageMandarin
Special RequestsRequests late checkout when available
Favorite Amenities
SafeBathtubWiFi
Payment Summary
Outstanding Balance$0
Payment MethodVisa •••• 7731
Previous Payments
Jun 28, 2026Visa •••• 7731
$4,968Oct 1, 2025Visa •••• 4242
$3,312Stay History
6 recorded stays
| Reservation ID | Check-In | Check-Out | Room | Room Type | Total Nights | Amount Paid | Status |
|---|---|---|---|---|---|---|---|
| RES-9230 | Jun 28, 2026 | Jul 2, 2026 | 406 | Presidential Suite | 4 | $1,800 | Completed |
| RES-9231 | May 23, 2026 | May 26, 2026 | 101 | Standard Queen | 3 | $387 | Completed |
| RES-9232 | Apr 17, 2026 | Apr 21, 2026 | 202 | Deluxe Twin | 4 | $596 | Completed |
| RES-9233 | May 21, 2026 | May 24, 2026 | 303 | Deluxe King | 3 | $555 | Completed |
| RES-9234 | Apr 14, 2026 | Apr 18, 2026 | 404 | Ocean View | 4 | $980 | Completed |
| RES-9235 | Mar 5, 2026 | Mar 8, 2026 | 505 | Executive Suite | 3 | $930 | Completed |
Loyalty
Membership TierStandard
Points Balance4,140 pts
Lifetime Spend$8,280
Rewards Available
Free Night StayRoom Upgrade VoucherSpa Credit $50Late Checkout PassComplimentary BreakfastAirport Transfer Voucher
Upgrade Progress0 pts to Silver
Communication Timeline
Jul 25, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
Jul 7, 2026Reservation ConfirmationBooking confirmation sent via email.
Jun 19, 2026Welcome EmailPre-arrival welcome email with hotel information.
Jun 1, 2026Feedback RequestPost-stay feedback survey sent.
May 14, 2026Phone CallFront desk called to confirm arrival details.
Apr 26, 2026Special RequestGuest requested late checkout via email.
Guest Notes
Internal Notes
No internal notes.
AllergiesNone on file
Dietary RestrictionsNo restrictions
Birthday05-09-1990
Anniversary12-24
VIP Instructions
Escort to room personally, complimentary room upgrade when available
Uploaded Documents
PassportNot uploaded
Identity Cardidentity_card_23.pdf · Oct 1, 2025
Visavisa_23.pdf · Jul 23, 2026
Invoicesinvoices_23.pdf · Jun 13, 2026