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Felix Muller

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United Kingdom · felix.muller@example.com · +1 555-0225

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Guest Details
Date of Birth07-22-2000
Address90 Rua Augusta, Sao Paulo
Passport / IDP-201325
Emergency ContactPriya Sharma · +1 555-0325
Stay Summary
Total Visits2
Total Nights Stayed2
Lifetime Spend$330
Average Stay1 nights
Favorite Room TypeDeluxe Twin
Last StayMay 29, 2026
Upcoming Reservation—
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 1
Preferred BedQueen
Food PreferencesHalal
LanguageSpanish
Special RequestsPrefers high floor, away from elevator
Favorite Amenities
BathtubWiFiMini Bar
Payment Summary
Outstanding Balance$26
Payment MethodMastercard •••• 5588
Previous Payments
May 29, 2026Mastercard •••• 5588
$198
Jun 13, 2026Amex •••• 1006
$132
Stay History
2 recorded stays
Reservation IDCheck-InCheck-OutRoomRoom TypeTotal NightsAmount PaidStatus
RES-9250May 29, 2026May 30, 2026502Deluxe Twin1$149Completed
RES-9251Jul 2, 2026Jul 3, 2026103Deluxe King1$185Completed
Loyalty
Membership TierStandard
Points Balance165 pts
Lifetime Spend$330
Rewards Available
Free Night StayRoom Upgrade Voucher
Upgrade Progress835 pts to Silver
Communication Timeline
Jul 23, 2026Welcome EmailPre-arrival welcome email with hotel information.
Jul 5, 2026Feedback RequestPost-stay feedback survey sent.
Jun 17, 2026Phone CallFront desk called to confirm arrival details.
May 30, 2026Special RequestGuest requested late checkout via email.
May 12, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
Guest Notes
Internal Notes

Frequent late check-out requests, generally approved.

AllergiesShellfish allergy
Dietary RestrictionsVegetarian meals only
Birthday07-22-2000
Anniversary06-12
VIP Instructions

Greet by name at check-in, prepare welcome fruit basket

Uploaded Documents
Passportpassport_25.pdf · Jun 13, 2026
Identity Cardidentity_card_25.pdf · Apr 29, 2026
VisaNot uploaded
Invoicesinvoices_25.pdf · Jul 16, 2026