Back to Guests
SO
Samuel Osei
StandardBrazil · samuel.osei@example.com · +1 555-0229
Guest Details
Date of Birth05-09-1988
Address24 Gran Via, Madrid
Passport / IDP-201537
Emergency ContactAiko Nakamura · +1 555-0329
Stay Summary
Total Visits6
Total Nights Stayed30
Lifetime Spend$10,350
Average Stay5 nights
Favorite Room TypePresidential Suite
Last StayJul 18, 2026
Upcoming Reservation—
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 5
Preferred BedQueen
Food PreferencesVegetarian
LanguagePortuguese
Special RequestsRequests late checkout when available
Favorite Amenities
Mini BarCoffee MachineOcean View
Payment Summary
Outstanding Balance$0
Payment MethodMastercard •••• 5588
Previous Payments
Jul 18, 2026Mastercard •••• 5588
$6,210Jul 25, 2026Amex •••• 1006
$4,140Stay History
6 recorded stays
| Reservation ID | Check-In | Check-Out | Room | Room Type | Total Nights | Amount Paid | Status |
|---|---|---|---|---|---|---|---|
| RES-9290 | Jul 18, 2026 | Jul 23, 2026 | 506 | Presidential Suite | 5 | $2,250 | Completed |
| RES-9291 | Jul 5, 2026 | Jul 9, 2026 | 201 | Standard Queen | 4 | $516 | Completed |
| RES-9292 | Jun 9, 2026 | Jun 14, 2026 | 302 | Deluxe Twin | 5 | $745 | Completed |
| RES-9293 | May 11, 2026 | May 15, 2026 | 403 | Deluxe King | 4 | $740 | Completed |
| RES-9294 | Apr 5, 2026 | Apr 10, 2026 | 504 | Ocean View | 5 | $1,225 | Completed |
| RES-9295 | Feb 28, 2026 | Mar 4, 2026 | 105 | Executive Suite | 4 | $1,240 | Completed |
Loyalty
Membership TierStandard
Points Balance5,175 pts
Lifetime Spend$10,350
Rewards Available
Free Night StayRoom Upgrade VoucherSpa Credit $50Late Checkout PassComplimentary BreakfastAirport Transfer Voucher
Upgrade Progress0 pts to Silver
Communication Timeline
Jul 19, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
Jul 1, 2026Reservation ConfirmationBooking confirmation sent via email.
Jun 13, 2026Welcome EmailPre-arrival welcome email with hotel information.
May 26, 2026Feedback RequestPost-stay feedback survey sent.
May 8, 2026Phone CallFront desk called to confirm arrival details.
Apr 20, 2026Special RequestGuest requested late checkout via email.
Guest Notes
Internal Notes
No internal notes.
AllergiesNone on file
Dietary RestrictionsNo restrictions
Birthday05-09-1988
Anniversary04-30
VIP Instructions
Escort to room personally, complimentary room upgrade when available
Uploaded Documents
Passportpassport_29.pdf · Jul 25, 2026
Identity Cardidentity_card_29.pdf · May 29, 2026
VisaNot uploaded
Invoicesinvoices_29.pdf · Feb 28, 2026