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Thomas Bergman

Platinum

Canada · thomas.bergman@example.com · +1 555-0231

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Guest Details
Date of Birth07-22-1975
Address8 Baker Street, London
Passport / IDP-201643
Emergency ContactPriya Sharma · +1 555-0331
Stay Summary
Total Visits2
Total Nights Stayed4
Lifetime Spend$660
Average Stay2 nights
Favorite Room TypeDeluxe Twin
Last Stay—
Upcoming ReservationAug 1, 2026
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 2
Preferred BedDouble
Food PreferencesGluten-free
LanguageMandarin
Special RequestsPrefers high floor, away from elevator
Favorite Amenities
Coffee MachineOcean ViewWorkspace
Payment Summary
Outstanding Balance$0
Payment MethodVisa •••• 7731
Previous Payments
Jul 21, 2026Visa •••• 7731
$396
Feb 28, 2026Visa •••• 4242
$264
Stay History
2 recorded stays
Reservation IDCheck-InCheck-OutRoomRoom TypeTotal NightsAmount PaidStatus
RES-9310Jul 21, 2026Jul 23, 2026102Deluxe Twin2$298Completed
RES-9311Jun 22, 2026Jun 23, 2026203Deluxe King1$185Completed
Loyalty
Membership TierPlatinum
Points Balance330 pts
Lifetime Spend$660
Rewards Available
Free Night StayRoom Upgrade Voucher
Upgrade Progress29,670 pts to VIP
Communication Timeline
Jul 27, 2026Welcome EmailPre-arrival welcome email with hotel information.
Jul 9, 2026Feedback RequestPost-stay feedback survey sent.
Jun 21, 2026Phone CallFront desk called to confirm arrival details.
Jun 3, 2026Special RequestGuest requested late checkout via email.
May 16, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
Guest Notes
Internal Notes

Frequent late check-out requests, generally approved.

AllergiesShellfish allergy
Dietary RestrictionsVegetarian meals only
Birthday07-22-1975
Anniversary09-03
VIP Instructions

Greet by name at check-in, prepare welcome fruit basket

Uploaded Documents
PassportNot uploaded
Identity Cardidentity_card_31.pdf · Feb 28, 2026
Visavisa_31.pdf · Jul 8, 2026
Invoicesinvoices_31.pdf · Jun 23, 2025