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Isla MacDonald
VIPSpain · isla.macdonald@example.com · +1 555-0234
Guest Details
Date of Birth09-17-1995
Address3-2 Ginza, Tokyo
Passport / IDP-201802
Emergency ContactNoah Bergstrom · +1 555-0334
Stay Summary
Total Visits5
Total Nights Stayed25
Lifetime Spend$7,500
Average Stay5 nights
Favorite Room TypeExecutive Suite
Last StayJun 13, 2026
Upcoming Reservation—
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 5
Preferred BedTwin
Food PreferencesNut allergy
LanguageFrench
Special RequestsNone on file
Favorite Amenities
BathtubWiFiMini Bar
Payment Summary
Outstanding Balance$0
Payment MethodAmex •••• 1006
Previous Payments
Jun 13, 2026Amex •••• 1006
$4,500Jul 20, 2026Visa •••• 7731
$3,000Stay History
5 recorded stays
| Reservation ID | Check-In | Check-Out | Room | Room Type | Total Nights | Amount Paid | Status |
|---|---|---|---|---|---|---|---|
| RES-9340 | Jun 13, 2026 | Jun 18, 2026 | 105 | Executive Suite | 5 | $1,550 | Completed |
| RES-9341 | May 8, 2026 | May 12, 2026 | 206 | Presidential Suite | 4 | $1,800 | Completed |
| RES-9342 | Jun 11, 2026 | Jun 16, 2026 | 401 | Standard Queen | 5 | $645 | Completed |
| RES-9343 | May 5, 2026 | May 9, 2026 | 502 | Deluxe Twin | 4 | $596 | Completed |
| RES-9344 | Mar 26, 2026 | Mar 31, 2026 | 103 | Deluxe King | 5 | $925 | Completed |
Loyalty
Membership TierVIP
Points Balance3,750 pts
Lifetime Spend$7,500
Rewards Available
Free Night StayRoom Upgrade VoucherSpa Credit $50Late Checkout PassComplimentary Breakfast
Upgrade ProgressTop tier reached
Communication Timeline
Jul 24, 2026Special RequestGuest requested late checkout via email.
Jul 6, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
Jun 18, 2026Reservation ConfirmationBooking confirmation sent via email.
May 31, 2026Welcome EmailPre-arrival welcome email with hotel information.
May 13, 2026Feedback RequestPost-stay feedback survey sent.
Guest Notes
Internal Notes
Has complained about housekeeping timing in the past — verify before service.
AllergiesLactose intolerant
Dietary RestrictionsLow sodium
Birthday09-17-1995
Anniversary04-30
VIP Instructions
No special instructions
Uploaded Documents
Passportpassport_34.pdf · Jul 20, 2026
Identity CardNot uploaded
Visavisa_34.pdf · Oct 1, 2025
Invoicesinvoices_34.pdf · Jul 23, 2026