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VP

Viktor Petrenko

Standard

United Kingdom · viktor.petrenko@example.com · +1 555-0237

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Guest Details
Date of Birth07-22-1972
Address56 George Street, Sydney
Passport / IDP-201961
Emergency ContactPriya Sharma · +1 555-0337
Stay Summary
Total Visits2
Total Nights Stayed6
Lifetime Spend$990
Average Stay3 nights
Favorite Room TypeDeluxe Twin
Last StayJul 7, 2026
Upcoming ReservationAug 7, 2026
Preferences
Room PreferenceNon-Smoking
Preferred FloorFloor 3
Preferred BedQueen
Food PreferencesVegan
LanguagePortuguese
Special RequestsPrefers high floor, away from elevator
Favorite Amenities
Smart TVBalconySafe
Payment Summary
Outstanding Balance$0
Payment MethodMastercard •••• 5588
Previous Payments
Jul 7, 2026Mastercard •••• 5588
$594
Jun 13, 2026Amex •••• 1006
$396
Stay History
2 recorded stays
Reservation IDCheck-InCheck-OutRoomRoom TypeTotal NightsAmount PaidStatus
RES-9370Jul 7, 2026Jul 10, 2026202Deluxe Twin3$447Completed
RES-9371May 28, 2026May 30, 2026303Deluxe King2$370Completed
Loyalty
Membership TierStandard
Points Balance495 pts
Lifetime Spend$990
Rewards Available
Free Night StayRoom Upgrade Voucher
Upgrade Progress505 pts to Silver
Communication Timeline
Jul 21, 2026Welcome EmailPre-arrival welcome email with hotel information.
Jul 3, 2026Feedback RequestPost-stay feedback survey sent.
Jun 15, 2026Phone CallFront desk called to confirm arrival details.
May 28, 2026Special RequestGuest requested late checkout via email.
May 10, 2026Birthday GreetingBirthday greeting and complimentary offer sent.
Guest Notes
Internal Notes

Frequent late check-out requests, generally approved.

AllergiesShellfish allergy
Dietary RestrictionsVegetarian meals only
Birthday07-22-1972
Anniversary02-18
VIP Instructions

Greet by name at check-in, prepare welcome fruit basket

Uploaded Documents
Passportpassport_37.pdf · Jun 13, 2026
Identity Cardidentity_card_37.pdf · Apr 29, 2026
VisaNot uploaded
Invoicesinvoices_37.pdf · Jul 16, 2026